Effective Date: 16 September 2025
At Vinsmera Jewels, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, contact our team, or engage with our brand through our showrooms or any other offline channel.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, phone number, email address, and postal address.
- Inquiry Details: Nature of your product or service inquiry, preferences, or appointment requests.
- Location Data: When accessing our website, your IP address and approximate location may be collected to help improve user experience.
- Communication Records: Details of conversations or correspondence with our customer service team.
Note: We do not collect or store payment or financial information via our website, as Vinsmera Jewels does not sell products online.
2. How We Use Your Information
The information we collect is used solely to:
- Respond to product inquiries and appointment requests.
- Provide personalised assistance based on your preferences.
- Improve our website content and functionality.
- Notify you of showroom events, new collections, or exclusive previews (only if you opt in).
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:
- With internal departments or affiliated showrooms for customer support.
- With third-party service providers (e.g., website hosting or analytics partners) who help us operate our business, under strict confidentiality agreements.
- When required by law or legal processes.
4. Data Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and review the personal data we hold about you.
- Request corrections or updates to your information.
- Withdraw consent for direct marketing communications.
To exercise any of these rights, you can contact us at: info@vinsmera.com
6. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Cookies and Tracking
Our website may use cookies or similar technologies to enhance your browsing experience. These help us understand visitor behavior and improve website performance. You can modify your browser settings to manage or block cookies.
8. Changes to This Policy
We may update this Privacy Policy periodically. All changes will be posted on this page with an updated “ 16 September 2025”